Locally owned and operated leading SERVPRO in business in Rhode Island area for over 34 years seeks to hire an admin coordinator.
Job Description:
The Administrative Coordinator is the first person our customers speak to & can be the hero that helps them through their stressful day. This person will perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports. **Incentive and bonus opportunities will be available**
Responsibilities:
- Receive and dispatch lead calls and job referrals
- Perform detailed and accurate data entry
- Coordinate crew and job scheduling
- Perform general administration duties
- Assist other departments, as needed
- Make outgoing customer quality satisfaction calls
Preferred Qualifications:
- Customer service experience, quality assurance, and scheduling a plus
- Strong written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Self-motivated and goal-oriented
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- 3+ year(s) of administrative or office-related experience and business experience
- Ability to successfully complete a background check subject to applicable law
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. This franchise is locally owned and operated and a leading disaster restoration company in business in the New England area for over 34 years. We pride ourselves on helping people put their lives back together and helping them through their most stressful times. Working here is rewarding and offers the emotional fulfillment of a job well done every single day.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
